Frequently Asked Questions

How do I get a copy of my medical records?

To request a copy of your medical records, please download, complete and fax our Authorization Form for Use and Disclosure of Protected Health Information. Visit our Medical Records section for instructions and to access the form.

I am trying to reach the Swedish Medical Center in Washington.

Visit http://www.swedish.org.

How do I apply for a job at Swedish?

Visit the Careers section of our site>>

Who do I contact if I have a complaint or concern about my care?

Swedish's Patient Advocate is available at 303-788-6406. You also can e-mail us or send a letter to our Chief Nursing Officer at 501 E. Hampden Ave., Englewood, CO 80113. Please also refer to our Notice of Privacy Practices document for more detailed information. Patients who have a complaint about their care may contact the Joint Commission 8:30 a.m. to 5 p.m. Central Time at 1-800-994-6610 or via e-mail at complaint@jointcommission.org.

What insurance plans does Swedish accept?

As with all hospitals, Swedish accepts Medicare, Medicaid and Champus insurances. The other common primary care programs we accept include:

  • Aetna
  • Anthem Blue Cross & Blue Shield
  • Cigna Healthcare of Colorado
  • First Health
  • Great West Healthcare (formerly One Health plan)
  • Kaiser - for after-hours emergency department treatment only
  • Mountain Medical Affiliates
  • Pacificare (Commercial & Secure Horizons)
  • Private Healthcare Systems (PHCS)
  • Rocky Mountain Health Plan
  • Sloans Lake Managed Care
  • United Healthcare
  • Payment plan options are available for patients without insurance.

Remember, in a life-threatening situation go to the nearest emergency room or call 9-1-1. In emergency situations, patients can go to any emergency room, regardless of the insurance they cover.

Who do I call for billing/financial questions?

For detailed information on paying a bill or asking financial questions, please visit our Bill Payment/Registration page.

Swedish offers secure online bill payment for patients who received treatment on or after October 24, 2006.

Please call our business office at 303-788-5585 between 8 a.m. and 5 p.m., Monday through Friday with additional questions.

How do I get an estimate of costs for a specific procedure or service?

Call 1-888-824-7655 if you need an estimate of the cost for a procedure or service in advance or you can visit Swedish's Patient Financial Services Online for more information. Payment options are available for self pay and uninsured patients.

How do I reach a patient representative/advocate?

Patient advocates or representatives can be reached by calling 303-788-6406.

Will my medical information be private?

Our Notice of Patient Privacy Statement explains how health information about you may be used and disclosed, and how you can get access to that information.

Where can I purchase flowers or gifts for friends and family members at Swedish Medical Center?

The Swedish Gift Gallery is located on campus (in the hospital's main lobby), and someone will deliver flowers, cards or a gift right to a patient or employee for you. Orders can be charged via telephone.

PLEASE NOTE: Flowers sent to the hospital must contain a patient name and a room number (room numbers are available by calling Patient Information at 303-788-6555). Flowers CANNOT be sent to patients in our Critical Care Unit (CCU). Please make sure the patient is still in the hospital before ordering; flowers delivered after the patient is discharged cannot be returned for credit. Send flowers to Swedish Medical Center, 501 E. Hampden Ave., Englewood, CO 80113, Attn: Patient Name and Room Number, 303-788-5000.

Where can I find information about depression support groups?

We do not have support groups specifically for people with depression, but suggest the following resources:

United Way Information Line: 303-433-8383
Colorado Chapter of the National Alliance for the Mentally Ill: 303-321-3104
Colorado Mental Health Association: 303-377-3040

However, Swedish does offer free support groups for those who have experienced a pregnancy-related loss or the death of an infant, child or adult.

What are the hospital's visiting hours?

Some units allow visitors from 8 a.m. to 8 p.m., while others only allow visitors from 11 a.m. to 8 p.m. Please call the hospital prior to your visit to confirm visiting hours (303-788-5000).

Critical Care Unit (CCU) Visiting Hours:
All day EXCEPT 2:30 to 4:30 p.m., which is designated a patient resting period. Only immediate family may visit CCU patients and a maximum of two visitors at a time are allowed with the patient.

When is the main entrance to the hospital open?

The main entrance is open weekdays from 5 a.m. to 8 p.m. weekdays and 7 a.m. to 8 p.m. weekends. If you or guests come during other hours, please use our Emergency Room entrance on Girard Street – the north side of the hospital (view our campus map).

What are the Cafeteria's hours?

Continental Service
Monday through Friday
6:30 to 10 a.m.
10:30 a.m. to 7 p.m.
Saturday and Sunday
7 to 10 a.m.
10:30 a.m. to 6:30 p.m.

Hot Food Service
Monday through Friday
6:30 to 9:30 a.m.
10:30 a.m. to 2 p.m.
4:30 to 7 p.m.
Saturday and Sunday
7 to 9:30 a.m.
10:30 a.m. to 1:30 p.m.
4 to 6:30 p.m.

Open Nightly from 11:30 p.m. to 2:30 a.m.

Where can I park when visiting Swedish Medical Center?

Visit Parking Information to learn more>>